Client Preview:

How to book your event:
Call (866) 626-6920 and ask for our production or rental department, or log onto munro-enterprises.com and make an online request for quote.
A quote (via e-mail) will be sent to you within 48 business hours of a request.
Once approved, a Munro Enterprises, LLC. staff member will e-mail you an agreement, invoice, and additional information needed to book your event.
A signed agreement, and color copy of your driver’s license is needed to confirm.
A refundable hold or deposit may be charged to your card. Please ask us for details.
Once a signed agreement has been received, your items are confirmed. Once confirmed, items on the invoice cannot be changed. However, you may add items prior to 24 hours of the event (should they be available) for an additional charge.

New Customers:
Payment in full is required within one (14) days of confirming rental order. Includes multiple event dates and engagements.
Required:
Signed and dated invoice
Color copy of driver’s license

Event /Rental Retainer:
We require a minimum 50% retainer to book any service or rental. This retainer is non-refundable. Once the retainer and paperwork has been received you items are then reserved for your date(s).

Equipment Deposits:
Option 1: We will hold the replacement amount on a credit card with an account authorization. Your credit card will not be charged if everything is returned in correct working order. The credit card will only be charged if lost/damage to the items occur.
Option 2: We will hold a cash deposit for the replacement amount. If all items are returned in correct working order, the deposit will be returned. If items are lost/damaged, the deposit will be non-refundable.

Reservations/Additions within 24 hours of event:
Munro Enterprises, LLC. understands that in the event industry, things tend to be last minute. We will do our best to accommodate any last-minute orders.
You may reserve/add items to your reservation up to 24 hours prior to delivery/will call.
Once items are booked, you will be charged for them. Refunds will not be given for unused items.
Last minute additions and reservations will be charged an additional 15%-25% assuming the inventory is available. Please plan ahead as not all inventories are available last minute.

Cleaning:
Rental items will be inspected and cleaned prior to delivery/shipping/will-call.
If you find an item is not cleaned as expected, please contact us immediately.
Normal wear is to be expected with all rentals.
Please clean all items prior to returning. Excessive dirt, food, liquid, etc. will be billed at a rate of $25 per hour to clean.

Propane / Helium:
All tanks are provided full.
All rentals include one full tank.
You do not need to refill these items prior to returning.

Chairs / Tables
All chairs and tables must be folded and stacked as delivered. Staples and/or thumb tacks and tape must be removed from tables before being returned. Failure to do so will result in a $25/hr labor charge.

Linens:
All linens must be returned in good order and placed in the provided mesh bag(s) to avoid mold. Rips, tears, coloring, excessive dirt, stains, wax, burns or otherwise will result in a replacement fee.

Dunk Tanks/Royal Flush:
It is the renter’s responsibility to fill and empty the dunk tank as well as keep it safe while in use.

Audio/Video/Lighting:
All equipment is thoroughly checked by our technicians prior to and after rental. If you would like, we will gladly take the time to test all equipment upon delivery/will-call. Should any damage be apparent, all charges are the responsibility of the renter.

Insurance Requirements:
Munro Enterprises, LLC. charges a non-refundable 8% fee on all contracts for a damage waiver. (Damage limitations apply.)
You may opt out of this fee by listing Munro Enterprises, LLC. as an additional insured vendor. All commercial renters are required to list Munro Enterprises, LLC. as additionally insured. Please list: Munro Enterprises, LLC. – 2445 N. Sunnyside Ave. Fresno, CA 93727 – 866-626-6920

Payment Types & Credit Cards:
We accept cash, check, money order, Visa, MasterCard, American Express, and Discover.
We do not accept credit card transactions over $2,500.00 unless approved prior.
All checks must be cleared a minimum 1 weeks prior to event delivery.

Damaged/Non-Working Items:
It is the renters’ responsibility to notify Munro Enterprises, LLC. within 30 minutes of delivery/will-call of a problem or damage to one of our items.
Failure to do so will result in the cost of replacement or repairs to be incurred by the renter.
If we are notified, as stated above, we will do our best to remedy the situation ASAP. If a fix or replacement is not available, we will refund your money for that item.

Damaged Rental Items/Repairs:
Munro Enterprises, LLC. staff will check in and inspect all items upon return. If damage is found, a formal estimate for repairs will be created. Immediate payment will be authorized on the credit card on file.

Delivery & Pickups:
Deliveries and pickups are currently available Monday thru Friday. (Additional days and times are available by special request and for an additional fee)
Morning deliveries/pickups available between 10am-12pm.
Afternoon deliveries/pickups available between 1pm-4pm.
We are closed 12:00pm-1:00pm for lunch
All items including standard drop off and pick up services are within 20 feet of truck access.
Additional labor to setup and strike equipment can be arranged at least one week prior to event by calling our office.
Munro Enterprises, LLC. crew will set all items in a safe, dry area that is easily accessible for both parties. Stairs or obstacles will incur an additional fee.

Will Call:
Orders made for the upcoming weekend can be picked up Friday. Returns must be made by noon the following Monday.
After hour or additional will-call days and weekend appointments outside of these hours and days can be made upon special request and will incur additional fees.
Please call (866) 626-6920 to schedule your will-call pick-up and drop-off.

Labor:
We require a minimum one (1) week advance notice for any and all events requiring labor.
All labor is billed at hourly rates. A minimum 4-hour rate will apply to each contract.
All labor on estimates and invoices are just an estimate. We try our best to be as accurate as possible but actual labor is to be determined. Outside influences may accrue additional labor charge.
Any additional labor due to delays not related to Munro Enterprises, LLC. will be billed following the event
Before or after hours’ (7AM – 7PM) rates are billed at 1.5 X rate. Additionally, beyond 8 consecutive hours’ bill at 1.5 X rate. Holidays and Weekends are 2 X rate. List of holidays can be found on our website. www.Munro-Enterprises.com

Sales: All sale items are final.

Responsibility for Equipment:
All equipment is used under LESSEE’s risk, and LESSEE assumes responsibility for same until it is returned to and accepted by LESSOR.
LESSEE holds LESSOR harmless and indemnifies LESSOR from all claims and liability from injury or damage resulting from the use, storage, or transport of the equipment during the period of LESSEE’s responsibility.

Not a Guarantee:
LESSOR does not guarantee equipment against failure of any kind.
LESSOR shall not be responsible for any losses, damages, claims, or liability of any kind resulting from or related to any failure of the equipment.
In the event of an equipment failure or malfunction please call (866) 626-6920 within 30 min of delivery/will-call to report. Every effort will be given fix or replace the item(s).

Rental covers ordinary wear only:
LESSOR has the right to examine and test the equipment upon its return to determine any unusual wear or damages, whether from use, transport, or handling, and LESSEE shall reimburse LESSOR for any loss due to such unusual wear or damages immediately upon demand.

Use and Alteration:
LESSEE is responsible for becoming familiar with operating procedures and proper use and care of the equipment.
Without the prior written consent of LESSOR, LESSEE shall not make any alterations, additions, or improvements to the equipment.
All additions and improvement of whatsoever kind of nature made to equipment shall belong to and become the property of LESSOR on the expiration, or earlier termination, of this lease.

LESSEE shall not make any repairs without LESSOR’s prior written consent.

Loss and Damage:
LESSEE assumes and shall bear the entire risk of loss or damage to the equipment from any and every cause whatsoever. No loss or damage to the equipment or any part thereof shall impair any obligation of LESSEE under this lease, which shall continue in full force and effect. LESSEE shall pay LESSOR the total sum necessary to replace any equipment that is lost, stolen, or damaged beyond repair. In the event of damage on which repairs can be made, LESSEE, at the option of LESSOR, shall
Place the same in good repair, condition, and working order; or Replace the same with the equipment in good repair, condition, and working order.

Default:
If LESSEE with regard to any item or items of equipment fails to pay any rent or other amount herein provided, or if LESSEE with regard to any item or items of equipment fails to observe, keep, or perform any other provision of this lease required to be observed, kept, or performed by LESSEE, LESSOR shall have the right to exercise any one of the following remedies:
To declare the entire amount of rent hereunder immediately due and payable as to any or all items of equipment, without notice or demand to LESSEE.
To sue for and recover all rents and other payments then accrued or thereafter accruing, with respect to any and all items of equipment.
To take possession and remove all said equipment from location site, without any court order or other process of law. LESSEE hereby waives any and all damages occasioned by such removal. Any said taking of possession or removing shall not constitute a termination of this lease as to any or all items of equipment, unless LESSOR expressly so notifies LESSEE in writing.
To terminate this lease as to any or all items of equipment.
To pursue any other remedy at law or in equity.

LESSEE agrees to pay all attorney’s fees and all court costs and all damages to LESSOR upon failure of payment or collections of charges, or failure to perform under any of the provisions hereof.
All such remedies are cumulative and may be exercised concurrently or separately. No remedy reserved to LESSOR is exclusive of the any other remedy herein or by law or equity provided or permitted

Interest Charge: Should LESSEE fail to pay any part of the rent herein or any other sum required by LESSEE to be paid to LESSOR, LESSEE shall pay unto the LESSOR interest on such delinquent payment from the date of expiration until payment, at the rate of 1.5% per month; provided, however, that the interest rate shall not exceed the maximum rate allowed by law.

Title to Goods: The equipment is, and shall at all times be and remain, the sole and exclusive property of LESSOR and the LESSEE shall have no right, title or interest therein or thereto except as expressly set forth in this lease.

Arbitration Clause: Any controversy between the parties regarding the construction or application of this contract and any claim arising out of this contract or its breach, shall be submitted to arbitration upon the written request of one party after the service of that request on the other party.

Governing Law: This agreement shall be deemed to have been entered into in Fresno, California, and all questions of the performance of any of its terms or of any rights or obligations of the parties to this Agreement shall be governed by California Law.

Prohibition Against Subleasing: No right or Interest In this Agreement shall be assigned or sublet by the Buyer without the prior written permission of the Lessor. This is meant to prohibit subleasing of right by the Buyer. Any attempted sublease by the Buyer shall be wholly void and totally Ineffective for all purposes unless made in conformity with this paragraph.

Parol Evidence Rule: This agreement is intended by the parties as a final expression of their agreement with respect to these terms, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement.

Force Majeure: Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to fire, floods, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, acts of God or acts, omissions or delays in acting by any governmental authority; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.

Electronic Signature:
Electronic Signatures executed, adopted, or authorized by individuals are considered to be the legally binding equivalent of the individual’s handwritten signature. Under Munro-Enterprises, LLC.’s policy, the individual is responsible for the actions initiated or completed using his/her Electronic Signature. By consenting to the electronic delivery of disclosures, you agree that we may provide electronically any and all communications to you. You are not required to sign documents electronically. If you prefer not to do so, you may request to receive paper copies and withdraw your consent at any time.